USA Insulation Houston – Privacy Policy

Applicability

This Privacy Policy describes the information collection, use, and disclosure practices of Elite4USA LLC (DBA USA Insulation Houston) (“Company,” “we,” “us,” or “our”) across our websites, mobile applications, and other digital or offline touchpoints where this policy is posted or referenced. This policy applies to prospective, current, and former residential and commercial customers, website visitors, and individuals who request estimates or communicate with us. It does not apply to employment applicants or job candidates in their capacity as applicants.

Notice at Collection: Information We Collect

The type of personal information we collect depends on your specific interactions with us. We may collect the following categories of personal information:

• Contact Information: We collect your first and last name, primary email address, physical service address, mailing address, and telephone/mobile phone number.
• Property & Project Information: We collect details regarding your property to prepare estimates and perform services, including building type, square footage, existing insulation conditions, and specific areas requiring insulation (attics, exterior walls, crawlspaces).
• Location Information: We collect precise or general location data for scheduling service appointments, dispatching energy consultants, and providing localized insulation estimates.
• Site Usage & Device Information: We passively collect information about your interactions with our website, including IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and device identifiers.
• Communications & Feedback: We collect records of communications, including phone call logs, email threads, text message histories, customer support inquiries, and customer review submissions.

Mandatory SMS & Mobile Messaging Privacy Policy

Mobile Data Non-Sharing Guarantee: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Communications & Opt-In Consent

• How Consent is Obtained: Mobile phone numbers and consent to receive text messages are collected through explicit consumer opt-in actions, such as submitting an online form with an unchecked consent box at usainsulation.net/houston/request-an-estimate, or through direct verbal or written agreement during customer onboarding.
• Purpose of Mobile Messaging: Text messages sent by USA Insulation SE are strictly limited to direct customer care, service estimate delivery, appointment reminders, energy consultant dispatch updates, inspection coordination, and project-related communications.
• Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any text message received from us. For assistance, reply HELP or contact customer support at 409-316-9957.
• Rates & Frequency: Message and data rates may apply. Message frequency varies depending on your project status and scheduling needs.

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Service Delivery & Project Management: To schedule home inspections, generate energy estimates, perform insulation installations (including spray foam, injection wall foam, blown-in attic insulation, and air sealing), and coordinate job crews.
• Customer Communications: To respond to inquiries, confirm appointments, send project updates, deliver digital estimates, and provide post-service follow-ups.
• Rebate & Savings Assistance: To assist customers with applying for local utility rebates (such as the CenterPoint Energy Rebate Program) and state energy-efficiency incentives.
• Website & Service Optimization: To analyze website performance, improve user experience, and refine our service offerings.
• Security & Fraud Prevention: To protect our operations, verify customer identities, prevent unauthorized transactions, and secure our digital infrastructure.
• Legal & Compliance Obligations: To comply with applicable legal obligations, court orders, or industry regulatory standards.

Disclosure of Information

We may disclose your personal information under the following limited circumstances:

• Service Providers: We may share personal information (excluding SMS opt-in data) with trusted service providers, IT vendors, billing processors, and software platforms that assist in operating our website and delivering our services under strict confidentiality agreements.
• Legal Requirements: We may disclose personal information if required to do so by law, court order, subpoena, or government regulatory request.
• Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, customer information may be transferred as part of the transaction.

Reiteration: Text messaging originator opt-in data and consent will never be sold, rented, shared, or transferred to any third party, affiliate, or external vendor under any circumstances.

Your Privacy Rights & Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information:

• Opt-Out of Marketing Communications: You may unsubscribe from promotional email communications at any time by clicking the “Unsubscribe” link in any email or by emailing marketing@usainsulation.net.
• Access & Data Requests: You may request access to, correction of, or deletion of the personal information we hold about you.
• Exercising Your Rights: To exercise any of your privacy rights, please contact us by phone at (409) 316-9957 or by email at marketing@usainsulation.net.

Data Security & Retention

We implement reasonable administrative, technical, and physical security safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable tax, accounting, and legal requirements.

Children’s Privacy

Our website and services are intended solely for adults over the age of 18. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13, we will promptly delete that information.

Revisions to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about our privacy practices.