USA Insulation SE – Terms of Service

1. Acceptance of Terms

Welcome to the website and services provided by Elite4USA LLC (DBA USA Insulation SE) (“Company,” “we,” “us,” or “our”). By accessing or using our website located at usainsulation.net/houston, submitting an online estimate request, scheduling a home inspection, or opting in to receive SMS/MMS text messages from us, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms in their entirety, you must not access or use our website, request services, or opt in to our messaging programs.

2. Services Provided

USA Insulation SE provides residential and commercial insulation and weatherization services across Greater Houston and surrounding areas. Services include, but are not limited to:

• Premium Injection Wall Foam Installation
• Blown-in Attic Insulation
• Spray Polyurethane Foam (SPF) Application
• Search & Seal Air Sealing Services
• Commercial Energy-Efficiency Applications
• Energy Inspections & Utility Rebate Assistance

All services, estimates, and promotional offers are subject to property inspection, technical feasibility, and local availability.

3. SMS / Mobile Messaging Terms & Conditions

By opting in to receive SMS/MMS text messages from USA Insulation SE, you agree to the following mobile terms and conditions in compliance with mobile carrier and CTIA guidelines:

A. Program Description & Use Cases

When you provide your mobile phone number via an online request form (such as usainsulation.net/houston/request-an-estimate), over the phone, or in person, you consent to receive transactional, operational, and customer care text messages. These messages include:

• Service estimate notifications and project quotes
• Appointment confirmations and reminders for home energy inspections
• Dispatch and arrival updates for Energy Consultants and installation crews
• Direct two-way customer support communications and project follow-ups
• Information regarding utility rebate eligibility (e.g., CenterPoint Energy Rebate Program)

B. Opt-Out Instructions (How to Stop Messages)

You can stop receiving SMS/MMS text messages from USA Insulation SE at any time.

• To opt out, reply STOP, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us.
• Upon sending STOP, you will receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent to your mobile device unless you opt back in.

C. Customer Support & Help Instructions

If you are experiencing issues with the messaging program or need assistance:

• Reply HELP to any text message received from us.
• Call our local customer support team directly at 409-316-9957.
• Email our office at sehouston@usainsulation.net.

D. Rates, Fees, and Frequency

Message & Data Rates May Apply: Standard text messaging and data rates from your wireless carrier may apply to all incoming and outgoing text communications. USA Insulation SE does not charge a separate fee for sending text messages, but you are responsible for any charges incurred from your mobile carrier.

Message Frequency: Message frequency varies based on your active service status, scheduled appointments, and ongoing communications with our project coordinators.

E. Mobile Carrier Liability Disclaimer

Carriers (including, but not limited to, AT&T, T-Mobile, Verizon, Sprint, Cricket, MetroPCS, etc.) are not liable for delayed or undelivered messages.

F. Privacy & Mobile Data Non-Sharing

Mobile Privacy Promise: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or external vendors under any circumstances. View our full Privacy Policy.

4. Intellectual Property Rights

All content on this website, including text, graphics, logos, icons, images, software, service descriptions, and trademarks (including “USA Insulation,” “Captain Comfort,” and “USA Premium Foam”), is the property of USA Insulation Franchise, LLC, Elite4USA LLC, or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any website content without prior written permission.

5. Accuracy of Estimates & Promotions

All insulation quotes, estimates, and energy efficiency assessments provided via the website, email, or text message are preliminary and subject to physical verification by a USA Insulation SE technician.

Promotions and coupons (such as “Free Attic Insulation with Whole Home Insulation”) cannot be combined with other offers unless explicitly stated in writing.

Promotional terms and utility rebate requirements (including CenterPoint Energy incentives) are subject to program rules and funding availability.

6. Disclaimer of Warranties & Limitation of Liability

To the fullest extent permitted by law, this website and all information provided herein are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

In no event shall Elite4USA LLC (DBA USA Insulation SE), its officers, managers, employees, or franchisors be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Your access to or use of (or inability to access or use) our website or messaging services.
• Any errors or omissions in website content or electronic communications.
• Any unauthorized access to or alteration of your transmissions or data.

7. Indemnification

You agree to defend, indemnify, and hold harmless Elite4USA LLC (DBA USA Insulation SE), its affiliates, franchisees, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of our website or messaging services, or your infringement of any intellectual property or privacy right.

8. Governing Law & Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law. You agree that any legal action or proceeding arising under or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Harris County, Texas.

9. Severability & Waiver

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. No waiver by USA Insulation SE of any breach or default shall be deemed a waiver of any preceding or subsequent breach.

10. Modifications to Terms of Service

We reserve the right to revise, update, or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our website or SMS messaging services following the posting of updated Terms constitutes your acceptance of those changes.